![]() Many tutorials say it's the problem with Macs not allowing the download and you have to change settings in the Security & Privacy part of your system settings. I have the thunderbolt 2 versions setup like this & that I my problem, this weekend I trialed a 3g mini monitor from Blackmagic with the same audio issue. as in connected different sides of the computer & not the same side or it will be worsened. This then seemed to prompt another firmware update that started by itself - said the hardware needed updating - and then miraculously, it recognised the mini recorder and we were good to go! The rest was just as all 1,009 video tutorials I watched told me! make sure the Blackmagic mini recorder & mini monitor are on different usb-c bus's. I finally realised that as of May 2020 you need to instal the updated version: "Desktop Video 11.5.1" after uninstalling the 10.9.4 version that everyone tells you to install! I tried for hours and hours to get my Macbook to recognise my new Blackmagic Ultrastudio Mini Recorder to no avail - as all help forums, tutorials and drivers etc all point to an old instal of the software (Desktop Video Setup 10.9.4) I just wanted to add something to this thread.
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